M.S. in Information Technology
36
Credit Hours
16
Month Completion
Class Type
Face-to-face, Online coursework
Next Start Date
Jan 27, 2025
Placement Tests
GMAT/GRE not required for admission

Build an in-demand skillset and earn your master’s in information technology online

A critical component of organizational growth, connectivity drives the capabilities that influence employee productivity, brand experiences and customer satisfaction. The indispensable driving forces of connectivity are information technology professionals who build and maintain the integrity of systems and processes. With Franklin’s M.S. in Information Technology, you’ll build on technology fundamentals, gain holistic theory-to-practice knowledge, and sharpen your communication skills to become a highly qualified technology manager or leader. 
 

Finish in as Few as 16 Months

Earn your degree and prepare for advancement faster.

100% Online Coursework

Balance earning your degree with other work-life commitments.

Hands-On Learning

Use industry-leading tools to build your skills in the fast-growing field of information technology. 

M.S. in Information Technology Degree Overview

Get the skills to meet the growing need for strategic technology leaders 

Make the leap to a technology role within your organization or advance to technical leadership positions with Franklin’s transfer-friendly M.S. in Information Technology. Franklin’s master’s-level IT curriculum integrates technical and non-technical courses that enable you to grow your technology skills while also broadening your perspective of technology’s role within business, education, healthcare and management. 

Moreover, as workplaces lean on the capabilities of cross-disciplinary teams, the role of the technologist becomes even more strategic and collaborative. Franklin’s program provides the opportunity for you to build the communication, presentation and analytical skills to boost your professional skillset.    

Throughout the 16-month M.S. in Information Technology program, you’ll build a strong foundation in IT with courses in network security, database management, information systems management, website development, and IT strategy and policy. You can expect this knowledge growth to improve your marketability, as demand for information technology professionals is projected to grow 12% through 2031.*

Enhance your knowledge of current IT best practices – from programming to leadership 

At Franklin, you’ll earn a master’s degree that’s aligned with employer expectations. Your professors, credentialed in-field experts, facilitate your learning by providing an in-depth understanding of relevant concepts, theories and techniques. 

Throughout the program, you’ll be introduced to real-life case studies that illustrate how concepts and theories translate to applied, job-ready skills.

Within the major area courses for the M.S. in Information Technology program, you’ll learn about the basic elements of computer programming, network switching and routing, network management, web development and deployment, database management, and cloud management and security. You’ll also gain insight into IT management and how efficient IT leadership enhances business value and organizational performance. 

Differentiate yourself from other tech professionals with focused study 

Technology is pervasive. It’s a mechanism for communications, operations and profitability in every industry. As a forward-thinking technology professional, a firm understanding of your organization’s operating environment or any functional area adds to your ability to contribute at the highest levels. 

In addition to six major area courses in technology, you’ll choose three courses to boost your acumen within a subject area that aligns with your career interests. Choose from learning technology, IT leadership, IT management, analytics, security or healthcare. 

Build on what you know and finish your IT master's faster

You can transfer up to 12 credits – a 30% cost savings – toward your degree, through certifications, previous coursework or a combination.

Because the M.S. in IT coursework is aligned with industry competencies, you can get credit toward the degree for prior learning. A current (ISC)2 CISSP certification has been evaluated to be equivalent to Information Assurance (ISEC 610), which translates into 4 credit hours toward your degree and $2,680 in tuition savings. 

If you choose the cybersecurity focus area, a current EC-Council Certified Ethical Hacker (CEH) credential aligns with Ethical Hacking (ISEC 670) and ISACA CRISC aligns with Information Risk Management (ISEC 630), which accounts for 66% of focus work coursework that can be bypassed with current certifications.

Have another credential? Check our prior learning database to see if it has been evaluated for credit. 

If you have taken graduate-level IT courses, Franklin offers course-for-course credit to satisfy elective and core course requirements. To see if your previous coursework can be used to satisfy degree requirements, you’ll need to submit a transcript as well as a syllabus for the course(s) you’d like to have evaluated for transfer credit. Your admissions advisor will be happy to assist you in any way.  

Choose an online IT master’s degree that’s built for busy adults

As an accredited, nonprofit university, our focus at Franklin is on you. Our team of academic advisors will help ease your transition to becoming a student, while our flexible course schedules and 100% online coursework help to balance your education with work, family and life. 

Students rate our faculty members as top-notch for the real-world expertise they are able to bring to the coursework. When you need help, your instructor is just a phone call or email away. You can also rely on support resources from the Learning Commons, like workshops, tutoring sessions and library services. Get started on your future today.

*Source information provided by Economic Modeling Specialists International (EMSI)

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Your Best Value M.S. in Information Technology

Choose Franklin's M.S. in Information Technology and get a high-quality degree that fits your life and your budget. 

Finish Fast

16
MONTHS TO COMPLETE

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Affordable Tuition

$670
PER CREDIT HOUR

Affordable tuition rates for the M.S. in Information Technology provide value and quality.

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$24,120
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Master's in Information Technology Courses & Curriculum

36 Semester Hours
Major Area Required
ITEC 640 - Project Management (4)

This course examines various issues related to the management of information systems. Topics include: strategic planning, organizing the technology resources, means of prioritizing and selecting information technology, staffing, personnel management, and assessment.

ITEC 660 - Web Development and Deployment (4)

This course builds web applications by combining software development, database, and cloud concepts into a modern web development course. Students will use current technologies in all three areas to design, develop, and deploy web applications in cloud-based environments. Topics will include web frameworks, model-view-controller or model-view-view/model architectures, front- and back-end technologies, asynchronous web requests, database integration, security, and cloud deployment design decisions.

ITEC 670 - Network, Cloud and Systems Management (4)

This course focuses on the management and governance of an organization's information technology infrastructure. Topics include the management of large network infrastructures, cloud management, systems management, management mechanisms for data centers, network virtualization, cloud security and infrastructure governance issues and approaches. Multiple applications in areas such as commerce, science, and big data are addressed.

ITEC 690 - IT Strategy and Policy (4)

This course focuses on the value of Information Technology within an organization. For many organizations, IT is a cost; for others, it is a strategic advantage. Emphasis is placed on organizational efficiency and leadership of IT organizations to enhance business value and organizational performance.

DATA 630 - Applied Database Management (4)

This course teaches data management from an applied perspective. The topics include fundamentals of database management systems, structured query language (SQL) for data analytics, relational database design, and data warehousing.

CYSC 610 - Information Assurance (4)

This course covers the fundamentals of security in the enterprise environment. Included are coverage of risks and vulnerabilities, threat modeling, policy formation, controls and protection methods, encryption and authentication technologies, network security, cryptography, personnel and physical security issues, as well as ethical and legal issues. This foundational course serves as an introduction to many of the subsequent topics discussed in depth in later security courses. Note, this course has proctored exam(s). This exam requires additional technology, if student uses online proctoring.

Focus Area

Learning Technology:

IDPT 601 - Foundations of Instructional Design (4)

Learning theories and instructional design models are the two fundamental pillars for the field of instructional design. In this course, students will study the learning theories and philosophies that have formed, influence, and support this field. Students will also study instructional systems theories, models, and systematic approaches to instructional design. In this course, students will apply these theories, strategies, and instructional models to create a learning, instructional design, or training event in their chosen setting, whether business, government, healthcare, higher ed, industry, k-12, or other. At the end of this course, students will make a plan on how to prepare for an instructional design career.

IDPT 640 - Enhancing Learning With Technology (4)

In this course, students will apply design principles to create a learning event that includes the use of new and emerging technologies. Students will research collaboration and networking tools for their use and value in learning environments. Delivery platforms and software will also be explored for their impact on instructional strategies. Projects completed in the course will become part of the student's portfolio.

IDPT 645 - Learning Management Systems (4)

In this course, students will study the practices employed to manage and deliver instructional content in an online environment. Students will interact with a functional Learning Management System (LMS) to manage the design, development, delivery, and evaluation of reusable learning content.

OR

Healthcare:

HIM 702 - Health Information Governance (4)

This course covers the broad spectrum of strategic issues in healthcare including policies, guidelines, standards, processes, and controls required to manage and implement enterprise-level information. Treating information as a strategic asset to healthcare organizations, processes to manage various risks to the quality of information and ensure its appropriate use are covered.

HIM 710 - Clinical Workflow & Applications (4)

This course explores requirements for clinical workflows in a variety of inpatient, outpatient, and emergency healthcare environments. It covers the documentation, review, mapping, and diagramming of clinical workflow information and processes. The course also covers the linkages between the improvement of patient care to workflow mapping and change management, as part of evidence based decision making in healthcare.

HIM 761 - Healthcare Analytics (4)

This course addresses the process of retrieving, analyzing, and reporting intelligence to make healthcare decisions. It covers the techniques of extracting, transforming and loading data from a myriad of operational databases into corporate data warehouses, as well means to ensure that decision making is based on clean and reliable information. The course also includes ways to report the healthcare intelligence gathered.

OR

Cybersecurity:

CYSC 630 - Information Risk Management (4)

When audits, technology, or compliance become the driver for security initiatives the resulting program is strategically fragmented, reactive, and rigid. Moreover, there are few, if any, assurances that the biggest threats are being addressed. On the other hand, risk assessment places values on assets, evaluates the current controls, and provides data to improve the protection in a controlled, proactive, and flexible manner. This course teaches an approach to security that combines operational security, risk assessment, test and review and mitigation such that value can be demonstrated. A project-based approach to risk assessment is followed including, project definition and preparation, data gathering, technical information, physical data gathering, analysis, mitigation, recommendations, and reporting. Note, this course has proctored exam(s).

CYSC 650 - Advanced Network Security (4)

Networks connecting disparate devices, services, and users have been among the most ubiquitous technologies that have led to the spectacular economic and technical success of the Internet. Today, networks seem to disappear, only to receive attention when they fail or are breached by attackers. While firewalls and virtual private networks are mainstays of network security, a strategy built on these alone is insufficient. This course covers a more comprehensive and systematic approach to network security including monitoring, incident response, forensics, virtualization and cloud, secure protocols, cryptography, and web services

CYSC 670 - Ethical Hacking (4)

When most people think of information security the images that come to mind are those of hackers: secretive people who, for political or profit motives, illegally break into computer systems to steal data or cause mayhem. While that kind of criminal element does exist, ethical hackers provide a needed service to organizations seeking to test and refine their security plans and technologies. This course takes an in-depth approach to ethical hacking including reconnaissance, scanning, vulnerability analysis, exploitation, and reporting. Students will employ current tools and methods in a hands-on approach that also prepares them for the Certified Ethical Hacker (CEH) exam. Note, this course has proctored exam(s).

OR

Data Analytics:

MATH 601 - Introduction to Analytics (4)

This course provides an introductory overview of methods, concepts, and current practices in the growing field of statistics and data analytics. Topics to be covered include data collection, data analysis and visualization as well as probability, statistical inference and regression methods for informed decision-making. Students will explore these topics with current statistical software. Some emphasis will also be given to ethical principles of data analytics.

DATA 605 - Data Visualization & Reporting (4)

This course focuses on collecting, preparing, and analyzing data to create visualizations, dashboards, and stories that can be used to communicate critical business insights. Students will learn how to structure and streamline data analysis projects and highlight their implications efficiently using the most popular visualization tools used by businesses today.

DATA 610 - Big Data Analytics and Data Mining (4)

This course explores data mining methods and tools, examines the issues in the analytical analysis of massive datasets, and unstructured data. Students will learn the concepts and techniques to discover the patterns in large datasets, which support organizational decision making.

OR

IT Management:

MGMT 711 - Business Environment (4)

This course systematically explores the external environment in which businesses operate - legal and regulatory, macroeconomic, cultural, political, technological, and natural. Additionally, the course will examine the critical opportunities and threats that arise from an analysis of external business conditions. Students will apply scenario planning to a selected industry and synthesize trends in the external environment in the presence of risk and uncertainty.

ECON 723 - Managerial Economics (4)

This course surveys the fundamental concepts and methods of economic analysis for managers. Real-world decision making is emphasized. Application of key economic concepts such as market demand, market supply, market equilibrium, marginal analysis, production, costs, revenue, profit, and market structure constitute the core material of the course.

ACCT 729 - Financial & Managerial Accounting (4)

Effective leadership in today's complex and highly regulated business environment demands more than a working knowledge of basic accounting practices. Managers must fully grasp sophisticated financial and managerial accounting concepts and be able to apply them with ease in handling day-to-day responsibilities. Managers must also be well versed in the intricacies of corporate governance and asset protection. In this course, students will develop a clear understanding of these critical functions and issues. Students will study the foundational aspects of financial accounting, including professional structure, the interrelationships of financial statements, and multiple forms of financial analysis. Additionally, the functional aspects of managerial accounting will be covered, including planning, decision making, and performance evaluation.

OR

IT Leadership:

PSYC 601 - Introduction to Business Psychology (4)

A brief history and overview of the fields of business and psychology as well as a discussion of the issues and opportunities related to their integration. Topics include brain organization and dominance, neuroethics, neurolinguistic programming, multiminds, mindmapping and the application of positive psychology to work settings. Includes the application of recent discoveries in cognitive psychology and neuroscience to resolve contemporary issues in the workplace.

PSYC 602 - Individual & Organizational Intelligence (4)

This course focuses on the application of systems theory, social psychology concepts, organizational lifecycles, and biological principles to the understanding of business operations. Includes a review of basic business principles, multiple intelligences, organizational intelligence, organizational culture, emotional intelligence, biomimicry and organizational DNA.

PSYC 603 - Managerial Psychology (4)

This course will explore the psychological influences on the development and behavior of managers and organizational leaders. Topics include: follower influences, nature vs. nurture in the development of leaders, relationship of personality to leadership style, behavioral decision- making biases, tactical, operational, and strategic decision-making , group think, and scenario planning.

Corequisites
COMP 501 - Foundations of Programming (4)

This course covers fundamental programming principles. Students will learn about the basic elements of a computer program, such as data types, assignments, conditional branching, loops, functions, recursion, basic data structures, program debugging, and testing.

OR ITEC 136 - Principles of Programming (4)

This course introduces programming to individuals with little or no programming background. The goal of this course is to introduce the fundamentals of structured programming, problem solving, algorithm design, and software lifecycle. Topics will include testing, data types, operations, repetition and selection control structures, functions and procedures, arrays, and top down stepwise refinement. Students will design, code, test, debug, and document programs in a relevant programming language.

OR COMP 111 - Introduction to Computer Science & Object-Oriented Programming (4)

This course provides an introduction to software construction using an object-oriented approach. The student learns and reflects on problem analysis, object-oriented design, implementation, and testing. To support the concepts and principles of software construction, the student will design, code, test, debug, and document programs using the Java programming language. Basic data types, control structures, methods, and classes are used as the building blocks for reusable software components. Automated unit testing, programming style, and industrial practice are emphasized in addition to the object-oriented techniques of abstraction, encapsulation, and composition. Note, this course has proctored exam(s).

AND

ITEC 504 - Foundations of Networks and Systems (4)

This course will provide the knowledge and hands-on skills necessary for the function, design, administration, and implementation of computer networks and basic administration of the Linux operating system. The first half of the course covers the fundamentals of computer networks, OSI networking model, TCP/IP protocol suite, fundamental protocols, wireless networks, virtualization, cloud computing, monitoring, and troubleshooting. The second half covers Linux operating system concepts, including installation, package, file, process, disk & user management, logging, and system security.

AND

(COMP 204 - Principles of Computer Networks AND ITEC 400 – Linux Administration) OR ITEC 350 - Windows Administration can be used to replace ITEC 504. Graduate prerequisite courses must be completed with a grade of "C" or better. Undergraduate prerequisite courses must be completed with a grade of "C" or better.

Industry-Aligned to Fuel Your Career Growth

AWS Academy Member

When it comes to building cloud expertise: Relevance rules. By choosing Franklin University, an AWS Academy member institution, you can be assured that the knowledge and skills you gain will prepare you well for real-world scenarios. With access to curriculum developed and maintained by AWS, Franklin provides the most up-to-date thinking to help you tackle on-the-job challenges.

Microcredentials Align with Job Essentials

In today's dynamic work environments, adaptive professionals thrive. A microcredential - either as a stand-alone course or integrated into your degree program - is a short, skill-specific recognition that enables you to demonstrate your competency in a distinct area. Like Franklin's degree programs, microcredentials are aligned with market and industry demand to ensure what you learn can be put to use right away. Microcredentials are easily shared via digital badges and can be stacked to create a unique portfolio of in-demand skills.

Master's in Information Technology Program Details

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Employment Outlook

15%

From 2022-2032, jobs in Information Technology are expected to increase by 15%

Occupation Median Salary (2022) Job Postings (2022) Projected Growth (2022-2032)
Occupation
Computer and Information Systems Managers $164,070 58,225 22%
Computer and Information Systems Managers
Median Salary: $164,070
Job Postings: 58,225
Projected Growth: 22%
Occupation
Job Titles
Skills
Industry
Description

Computer and Information Systems Managers plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming. Excludes Computer Occupations (15-1211 through 15-1299).

Projected Growth
Job TitleJob Postings% of Job Postings
Directors of Information Technology16,51828%
Directors of Software Engineering9,67117%
Directors of Technology4,6208%
Technical Directors3,3256%
Chief Technology Officers2,6145%
Show More
SkillJob Postings% of Total Postings
Computer Science16,82633%
Project Management15,25730%
Agile Methodology11,68823%
Software Engineering8,54317%
Software Development7,98115%
Show More
 
Industry% of Occupation in Industry
Computer Systems Design and Related Services22%
Management of Companies and Enterprises9%
Software Publishers6%
Management, Scientific, and Technical Consulting Services4%
Data Processing, Hosting, and Related Services4%
Insurance Carriers4%
Other51%
Computer and Information Research Scientists $136,635 22,371 28%
Computer and Information Research Scientists
Median Salary: $136,635
Job Postings: 22,371
Projected Growth: 28%
Occupation
Job Titles
Skills
Industry
Description

Computer and Information Research Scientists conduct research into fundamental computer and information science as theorists, designers, or inventors. Develop solutions to problems in the field of computer hardware and software.

Projected Growth
Job TitleJob Postings% of Job Postings
Computer Scientists3,28515%
Machine Learning Scientists3,21514%
Staff Scientists2,96913%
Computational Scientists2,18210%
Research Engineers2,19910%
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SkillJob Postings% of Total Postings
Computer Science6,74442%
Python (Programming Language)6,55841%
Machine Learning5,94237%
Algorithms4,18526%
Data Analysis3,91225%
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Industry% of Occupation in Industry
Federal Government, Civilian31%
Computer Systems Design and Related Services29%
Scientific Research and Development Services17%
Education and Hospitals (State Government)4%
Web Search Portals, Libraries, Archives, and Other Information Services4%
Software Publishers3%
Other12%
Computer Network Architects $126,901 137,439 10%
Computer Network Architects
Median Salary: $126,901
Job Postings: 137,439
Projected Growth: 10%
Occupation
Job Titles
Skills
Industry
Description

Computer Network Architects design and implement computer and information networks, such as local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data communications networks. Perform network modeling, analysis, and planning, including analysis of capacity needs for network infrastructures. May also design network and computer security measures. May research and recommend network and data communications hardware and software.

Projected Growth
Job TitleJob Postings% of Job Postings
Network Engineers73,51654%
Automation Engineers7,4145%
Network Architects5,6174%
Telecommunications Engineers5,0524%
Reliability Engineers3,8383%
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SkillJob Postings% of Total Postings
Network Engineering43,26436%
Computer Science29,43824%
Firewall27,32123%
Wide Area Networks25,32421%
Network Switches24,43620%
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Industry% of Occupation in Industry
Computer Systems Design and Related Services27%
Wired and Wireless Telecommunications (except Satellite)10%
Management of Companies and Enterprises9%
Employment Services5%
Data Processing, Hosting, and Related Services4%
Management, Scientific, and Technical Consulting Services4%
Other42%
Information Security Analysts $112,008 168,966 35%
Information Security Analysts
Median Salary: $112,008
Job Postings: 168,966
Projected Growth: 35%
Occupation
Job Titles
Skills
Industry
Description

Information Security Analysts plan, implement, upgrade, or monitor security measures for the protection of computer networks and information. Assess system vulnerabilities for security risks and propose and implement risk mitigation strategies. May ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure. May respond to computer security breaches and viruses.

Projected Growth
Job TitleJob Postings% of Job Postings
Security Engineers23,11914%
Cybersecurity Engineers15,96810%
Information Security Analysts15,1379%
Security Analysts10,6546%
Cybersecurity Analysts11,9697%
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SkillJob Postings% of Total Postings
Cyber Security83,61042%
Computer Science59,68130%
Auditing54,08827%
Vulnerability53,83827%
Risk Analysis38,27219%
Show More
 
Industry% of Occupation in Industry
Computer Systems Design and Related Services24%
Management of Companies and Enterprises9%
Depository Credit Intermediation6%
Management, Scientific, and Technical Consulting Services6%
Accounting, Tax Preparation, Bookkeeping, and Payroll Services4%
Federal Government, Military4%
Other47%
Computer Systems Analysts $102,232 196,709 16%
Computer Systems Analysts
Median Salary: $102,232
Job Postings: 196,709
Projected Growth: 16%
Occupation
Job Titles
Skills
Industry
Description

Computer Systems Analysts analyze science, engineering, business, and other data processing problems to develop and implement solutions to complex applications problems, system administration issues, or network concerns. Perform systems management and integration functions, improve existing computer systems, and review computer system capabilities, workflow, and schedule limitations. May analyze or recommend commercially available software.

Projected Growth
Job TitleJob Postings% of Job Postings
Business Systems Analysts58,14430%
Systems Analysts29,47215%
IT Business Analysts17,4069%
Technical Business Analysts8,5174%
Implementation Consultants9,6395%
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SkillJob Postings% of Total Postings
Computer Science72,80724%
Project Management70,11223%
Business Process63,00720%
Agile Methodology59,80819%
Business Requirements59,73019%
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Industry% of Occupation in Industry
Computer Systems Design and Related Services25%
Management of Companies and Enterprises11%
Insurance Carriers5%
Local Government, Excluding Education and Hospitals4%
Employment Services4%
Depository Credit Intermediation3%
Other49%
Occupation
Job Titles
Skills
Industry
Description

Computer Programmers create, modify, and test the code and scripts that allow computer applications to run. Work from specifications drawn up by software and web developers or other individuals. May develop and write computer programs to store, locate, and retrieve specific documents, data, and information.

Projected Growth
Job TitleJob Postings% of Job Postings
Programmer Analysts18,74318%
Mobile Experts13,55913%
Programmers10,68410%
Computer Programmers44,02341%
Business Analysts/Programmers1,9452%
Show More
SkillJob Postings% of Total Postings
Computer Science17,26820%
SQL (Programming Language)15,65718%
Java (Programming Language)12,04014%
Agile Methodology11,96514%
Project Management11,18613%
Show More
 
Industry% of Occupation in Industry
Computer Systems Design and Related Services35%
Software Publishers6%
Education and Hospitals (State Government)5%
Scientific Research and Development Services4%
Management of Companies and Enterprises4%
State Government, Excluding Education and Hospitals4%
Other41%
Occupation
Job Titles
Skills
Industry
Description

Network and Computer Systems Administrators install, configure, and maintain an organization’s local area network (LAN), wide area network (WAN), data communications network, operating systems, and physical and virtual servers. Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review system and application logs and verify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access. Install and upgrade software and maintain software licenses. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.

Projected Growth
Job TitleJob Postings% of Job Postings
Systems Administrators80,19945%
Network Administrators19,17211%
Linux System Administrators11,1886%
Service Delivery Managers6,1153%
Windows Administrators7,2684%
Show More
SkillJob Postings% of Total Postings
Operating Systems40,20526%
Computer Science35,29723%
System Administration33,78822%
Linux32,17621%
Active Directory29,93520%
Show More
 
Industry% of Occupation in Industry
Computer Systems Design and Related Services17%
Management of Companies and Enterprises7%
Local Government, Excluding Education and Hospitals4%
Education and Hospitals (Local Government)4%
Education and Hospitals (State Government)4%
Employment Services3%
Other60%
Occupation
Job Titles
Skills
Industry
Description

Computer Network Support Specialists analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

Projected Growth
Job TitleJob Postings% of Job Postings
Customer Engineers11,27724%
Network Technicians6,66214%
Systems Support Analysts3,1437%
Production Support Managers2,5626%
Systems Support Specialists1,8734%
Show More
SkillJob Postings% of Total Postings
Computer Science5,99017%
Technical Support5,59916%
Operating Systems5,10614%
Project Management4,19512%
Network Support3,80211%
Show More
 
Industry% of Occupation in Industry
Computer Systems Design and Related Services20%
Wired and Wireless Telecommunications (except Satellite)10%
Education and Hospitals (Local Government)6%
Management of Companies and Enterprises6%
Education and Hospitals (State Government)6%
Local Government, Excluding Education and Hospitals4%
Other49%
Occupation
Job Titles
Skills
Industry
Description

Computer User Support Specialists provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Projected Growth
Job TitleJob Postings% of Job Postings
Desktop Support Technicians32,9678%
Help Desk Analysts31,8038%
Help Desk Technicians40,64610%
IT Support Specialists30,5448%
IT Specialists37,2479%
Show More
SkillJob Postings% of Total Postings
Technical Support129,67431%
Help Desk Support126,23330%
Operating Systems86,26920%
Active Directory67,73016%
Desktop Support61,57315%
Show More
 
Industry% of Occupation in Industry
Computer Systems Design and Related Services22%
Employment Services6%
Education and Hospitals (Local Government)5%
Management of Companies and Enterprises5%
Software Publishers4%
Education and Hospitals (State Government)4%
Other53%
Show More

Information Technology Knowledge and Skillsets

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M.S. in Information Technology Frequently Asked Questions

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